Communicating EICR Observations to Duty Holders

A technically correct EICR is only useful if the duty holder can understand and act on it. Clear communication of observations turns a compliance document into a practical action plan.

What good communication looks like

For each observation, a well-written EICR (and the conversation around it) should make clear:

• What was found — described plainly, not just in code and clause numbers.
• The classification — C1, C2, C3 or FI, and why that code applies.
• The risk — what could happen if it is not addressed.
• The recommended action — and how urgent it is.

Avoiding jargon and alarm

Duty holders are rarely electricians. Explaining that a "C2 — inadequate main protective bonding" means "the bonding that protects against shock under fault needs upgrading urgently" is far more useful than the code alone. Equally, a Satisfactory report with C3s should be framed as good news with a few improvements, not a list of failures.

Why it matters

Clear communication:

• helps duty holders prioritise and budget remedial work correctly;
• reduces the risk of urgent items being misunderstood or ignored; and
• builds trust between the contractor and the client.

At Regis Compliance we walk clients through every observation so they know exactly what to do next — see remedial priorities.